FAQs

How can I contact ChennaiStore.com?
 How do I place an order ?
 Can I order a gift which is not in your Storefront at present?
 How do I make payments?
 Is my credit card number secure?
 Do you accept International credit cards for deliveries within India ?
 How is the item delivered ?
 What if there has been a change in the recipient’s address?
 Are the items delivered as per the display on the webpage?
How can I confirm that the item has been delivered on-time ?
 How much time do you take to deliver after the payment has been made ?
 Why Should I register with ChennaiStore?
Can I send some personal greeting/message along with the gift ?
Can the recipient send me a return message ?
Is there any Shipping charges involved?
Is there any additional Tax/ Custom Duty charges involved?
What if I have to cancel my order ?
What if the ordered item is out of stock or not available for shipping ?
 What is ChennaiStore's Refund Policy ?
 What about the Privacy of my information ?

 

How can I contact ChennaiStore.com?

Those who living in Abroad you may easily reach us at:

ChennaiStore.com
16 Fullam Road,
Blacktown, NSW 2134, 
Australia.
Email : [email protected]
Mobile :  61-401 347 993

In India you can reach us at:

ChennaiStore.com
No.3, Chakrapani St 2nd Lane,
Maduvankarai,
Guindy,
Chennai 600032
Office : +91 44 22445502 / 03
 

How do I place an order ?
Please go ahead and select your interested item and click 'Add' button then click 'CheckOut' button. Then register your billing and shipping details that lead to payment option. You can use your Credit / Debit cards tom complete payment. We will proceed with your delivery and intimate confirmation of the same to you.

 

Can I order a gift which is not in your Storefront at present? 
We do offer you the facility of making a special request through our Special Request form. We will confirm with you whether we can fulfill your request. You can then add it to your shopping cart.

 

How do I make payments?
You can pay with your credit or debit cards. We accept Paypal, American Express, Visa, MasterCard and many other Indian based Internet banking options 
If you don't have a Credit Card, you can transfer the order amount via Western Union or Wire transfer. For more details contact us

 

Is my credit card number secure?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

 

Do you accept International credit cards for deliveries within India ? 
Yes, we accept all Indian/ International Visa, MasterCard, and American Express credit cards.

 

How is the item delivered ?
All the items  are delivered through our logistics partner called FedEx, UPS and TNT. 

 

What if there has been a change in the recipient’s address? 
You must inform us of this change at least 3 days before the date of delivery or your order may be delivered to the wrong address for which we will not be held responsible.

 

Are the items delivered as per the display on the webpage?
The products will match the image on the webpage as the images have been sourced from the vendors from whom the final order is going to be sourced. But in some cases there is slight color variation may happen due to screen resolution and image quality.

 

How can I confirm that the item has been delivered on-time ?
After the delivery we'll send you a confirmation of Delivery by email. It shall contain information on date, time of delivery, name of recipient, return message from the recipient for you, etc.

 

How much time do you take to deliver after the payment has been made ?
Every product has its own shipping time. Please refer the individual products's dispatch date from there we normally require 3 to 5 working days to deliver.

 

Why Should I register with ChennaiStore?
Registered user may enjoy the benefits like Order Tracking System, Address Book, Regular updates about the latest products and various offers available at ChennaiStore.com. Once you registered with us, the next time purchases will be easier, in a way the system will be automatically loaded in the billing information and delivery details from the address book.

 

Can I send some personal greeting/message along with the gift ?
Yes, you can send personal greeting/message along with your gifts. Just type in your message in the message box in the order form. Your message will be hand written in and sent along with the gift.

 

Can the recipient send me a return message ?
Yes, the recipient can send a return message to you. We request all recipients to fill in the return message for you in the delivery confirmation memo and we shall email it back to you.

 

Is there any Shipping charges involved?
There is no Shipping charges for deliveries in India. But, Outside India Deliveries need an additional shipping charges which is based on the number of items. The following list contains the exact shipping charges.

  • For Single item INR 660
  • For Every additional items INR 440

 

 

Exclusive Diwali Offer!! For purchase more than INR 10500 free shipping to worldwide. This offer shouldnt combine with any other discount.

 

Is there any additional Tax/ Custom Duty charges involved?

There is a possibility of Tax or Custom Duty charges against your shipment. But this is not a mandatory charges for every customer. It is mainly depends on your own country's custom procedure. We dont have any control on this charges. So if there is any such charges need to payable by customer only. In some cases Couier company pay behalf of customers and collect it from customer later.

What if I have to cancel my order ?
All orders placed can be cancelled if the cancel requests is placed within 24hrs from the time the order is placed. However, incase if the ordered item is perishable in nature like flowers, cakes, sweets etc and if they are shipped then they cannot be cancelled or refunded as they cannot be consumed again.

 

What if the ordered item is out of stock or not available for shipping ?
In case if an ordered item is not available for shipping or if it is out of stock, ChennaiStore would promptly inform the sender of the gift by email and the sender can either cancel that or choose any alternate gift of that value or pay the difference for another gift.

 

What about the Privacy of my information ?
We consider the privacy of our customers very important. We are in the business of serving you, not selling your information. Your name, address information, and credit card information are collected only to fulfill your order. We will occasionally send email to our customers notifying them of special promotions or significant changes to our web site. If you do not wish to have notifications sent to you, just send us an email with "Do not send me email" as the subject.

CUSTOMER SERVICE
INFORMATION
SHOPPING POLICY
My Account
Copyright © 2017, ChennaiStore.com. All rights reserved. | Sitemap