FAQ
How can I contact ChennaiStore.com?
Those who living in Abroad you may easily reach us at:
ChennaiStore.com
16 Fullam Road,
Blacktown, NSW 2134,
Australia.
Email : siva@chennaistore.com
Mobile : 61-401 347 993
In India you can reach us at:
ChennaiStore.com
16, Second Street
Vaishnavi Nagar,
Chennai – 600109
Office : 91-44 26378505
Mobile : 91-94444 65245
Email : contact@chennaistore.com
How do I place an order ?
Please go ahead and select your interested item and click 'Add' button then click 'CheckOut' button. Then register your billing and shipping details that lead to payment option. You can use your Credit / Debit cards tom complete payment. We will proceed with your delivery and intimate confirmation of the same to you.
Can I order a gift which is not in your Storefront at present?
We do offer you the facility of making a special request through our Special Request form. We will confirm with you whether we can fulfill your request. You can then add it to your shopping cart.
How do I make payments?
You can pay with your credit or debit cards. We accept American Express, Visa, MasterCard and many other Indian based Internet banking options
If you don't have a Credit Card, you can transfer the order amount to our ICICI Bank Account by Online transfer. For more details contact us contact@chennaistore.com
Is my credit card number secure?
Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.
Do you accept International credit cards for deliveries within India ?
Yes, we accept all Indian/ International Visa, MasterCard, and American Express credit cards.
How is the item delivered ?
All the items like Cakes, Flowers, Sweets etc. are hand delivered to the door in the list of cities mentioned. All other items are delivered through our logistics partner called Professional/TNT. Incase, if the delivery location is not served by courier, an alternative reputed courier company is used or sent through registered post in the last chance.
What if there has been a change in the recipient’s address?
You must inform us of this change at least 3 days before the date of delivery or your order may be delivered to the wrong address for which we will not be held responsible.
Are the items delivered as per the display on the webpage?
The products will match the image on the webpage as the images have been sourced from the vendors from whom the final order is going to be sourced. But ChennaiStore, reserves in its absolute discretion, to deliver a similar / alternate product for reasons beyond its control. In the saree section there might be variations in color, however every attempt would be made to deliver the same saree.
How can I confirm that the item has been delivered on-time ?
After the delivery we'll send you a confirmation of Delivery by email. It shall contain information on date, time of delivery, name of recipient, return message from the recipient for you, etc.
How much time do you take to deliver after the payment has been made ?
We normally require 1 to 5 working days to process orders and make the delivery with in India, for Outside India will take 5 to 10 working days. This timeline may vary depends on the nature of the product, availability and distance. But most of the time we will try to deliver as soon as possible.
Why Should I register with ChennaiStore?
Registered user may enjoy the benefits like Order Tracking System, Address Book, Regular updates about the latest products and various offers available at ChennaiStore.com. Once you registered with us, the next time purchases will be easier, in a way the system will be automatically loaded in the billing information and delivery details from the address book.
Can I send some personal greeting/message along with the gift ?
Yes, you can send personal greeting/message along with your gifts. Just type in your message in the message box in the order form. Your message will be hand written in and sent along with the gift.
Can the recipient send me a return message ?
Yes, the recipient can send a return message to you. We request all recipients to fill in the return message for you in the delivery confirmation memo and we shall email it back to you.
Is there any Shipping charges involved?
There is no Shipping charges for deliveries in India. But, Outside India Deliveries need an additional shipping charges which is based on the number of items. The following list contains the exact shipping charges.
- For Single item $12
- For Two items $20
- For Three items $28
- For Four items $36
- For Five items $44
- For Every additional item Add $8
What if I have to cancel my order ?
All orders placed can be cancelled if the cancel requests is placed within 24hrs from the time the order is placed. However, incase if the ordered item is perishable in nature like flowers, cakes, sweets etc and if they are shipped then they cannot be cancelled or refunded as they cannot be consumed again.
What if the ordered item is out of stock or not available for shipping ?
In case if an ordered item is not available for shipping or if it is out of stock, ChennaiStore would promptly inform the sender of the gift by email and the sender can either cancel that or choose any alternate gift of that value or pay the difference for another gift.
What about the Privacy of my information ?
We consider the privacy of our customers very important. We are in the business of serving you, not selling your information. Your name, address information, and credit card information are collected only to fulfill your order. We will occasionally send email to our customers notifying them of special promotions or significant changes to our web site. If you do not wish to have notifications sent to you, just send us an email with "Do not send me email" as the subject.
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